Last Updated: July 7, 2026

At Gear Streaming, customer satisfaction is our priority. We strive to provide high-quality esports apparel, streaming equipment, gaming accessories, and related products that meet your expectations. If you are not completely satisfied with your purchase, this Returns & Refunds Policy explains the conditions under which you may request a return, replacement, or refund. By placing an order through our website, you acknowledge and agree to the terms outlined below.

We accept return requests for eligible products within 30 days of the date your order is delivered. To qualify for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received. All original packaging, accessories, manuals, tags, labels, and any promotional items included with the purchase must also be returned. Products showing signs of use, damage caused by the customer, missing components, or altered in any way may not be eligible for a refund or exchange.

If your order arrives damaged, defective, incorrect, or incomplete, please contact our customer support team within 7 days of receiving your package. To help us process your request as quickly as possible, please include your order number, a detailed description of the issue, and clear photographs showing the product and its packaging. Once we review the information provided, we will determine the most appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances.

Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions. Items that have been used, customized, personalized, specially ordered, or marked as final sale or non-returnable at the time of purchase cannot be returned unless they arrive damaged or defective. Digital products, downloadable content, gift cards, and similar non-tangible items are also non-refundable unless otherwise required by applicable law.

To begin a return, customers must first contact our customer support team to obtain return authorization. Returns sent without prior authorization may experience delays or may not be accepted. After your return request has been approved, you will receive instructions regarding the return process, including the appropriate return shipping address and any additional requirements. Customers are responsible for securely packaging returned items to prevent damage during transit.

Unless the return is the result of our error, such as receiving an incorrect or defective item, customers are generally responsible for the cost of return shipping. We recommend using a shipping service that provides tracking information and shipping insurance, as Gear Streaming cannot guarantee receipt of returned packages that are lost or damaged while in transit.

Once your returned item has been received and inspected, we will notify you regarding the status of your return. If your return is approved, your refund will be issued to your original method of payment. Please note that depending on your payment provider or financial institution, it may take 5–10 business days after approval for the refunded amount to appear in your account. Original shipping charges, expedited shipping fees, gift wrapping fees, and other non-refundable service charges are generally not eligible for reimbursement unless the return is due to an error on our part.

If you prefer an exchange instead of a refund, we will gladly assist whenever inventory is available. If the requested replacement product is out of stock, we may offer a refund or another suitable alternative. Replacement items will typically be shipped after the returned product has been received and inspected, unless otherwise determined by our customer service team.

Orders may be canceled only if they have not yet entered processing or shipment. Once an order has been processed, prepared for shipment, or shipped, it can no longer be canceled and will instead be subject to this Returns & Refunds Policy. If you need to request an order cancellation, please contact us as soon as possible after placing your order.

We reserve the right to refuse returns or refunds that do not comply with this policy, including returns submitted outside the applicable return period, products returned in unsatisfactory condition, or requests involving suspected misuse, abuse of our return process, or fraudulent activity. Our decisions regarding eligibility will be made after reviewing the condition of the returned merchandise and the details of the request.

Gear Streaming reserves the right to update or modify this Returns & Refunds Policy at any time to reflect changes in our business practices, operational requirements, or legal obligations. Any revisions will become effective immediately upon being published on our website. We encourage customers to review this page periodically to stay informed about our current return and refund procedures.